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Returns
We want you to be fully satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Customized or made-to-order products
- Items damaged due to misuse or improper handling
- Products returned without prior approval
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
- Original shipping fees are non-refundable
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product and packaging
We will work quickly to resolve the issue.
Order Cancellations
Orders may be cancelled within 24 hours of purchase. After production or shipping has started, cancellations may no longer be possible.
Exchanges
We only replace items if they are defective, damaged, or incorrect
Delayed Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank
If you still have not received your refund, please contact us through our store contact page.
Contact Us
For all return and refund requests, please contact us through the contact page available on our website.